> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lido.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cannot log in or reset your password

## Reset your password (normal flow)

1. Go to the login page at sheets.lido.app/login
2. Enter your email address first
3. Click the blue **"Forgot password?"** link
4. If an account exists under that email, you receive a **temporary password** by email - check your spam folder

Once logged in, change your password under **Settings -> Security**.

## "An error occurred while processing your request"

If the Forgot Password flow shows this error, **email help@trylido.com from your account email address** and we will reset your password manually. For security, password resets are handled over email only - support cannot reset passwords inside this chat.

## No reset email arriving

- Check spam/junk.
- Confirm you are using the **exact email you signed up with** - typos at signup happen (including misspelled domains like "outloook.com"); if you suspect one, email help@trylido.com.
- **Google sign-in accounts have no password.** If you originally signed up with Google, use **Sign in with Google** instead of the password form.
- Some accounts use a **verification code (passwordless) login** - do not submit a blank password (that triggers "incorrect password"). Use Forgot password to set one if you prefer a password.

## Login page is blank

- Lido is **desktop only** - mobile browsers and phones are not supported.
- Try Chrome (the most fully supported browser), or an incognito window after clearing cache.
- If still blank on desktop Chrome, report it in chat with a screenshot.

## Not sure which email has your account or subscription

Search your inbox for Lido receipts. If you changed companies or emails, your subscription may live under the old address - email **help@trylido.com** listing the addresses you may have used.