> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lido.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Delete your account, workspace, or data

There are two different things people mean by "delete my account" - pick the one you need:

## 1. Stop being charged (cancel your subscription)

Self-serve: **Settings -> Billing & Usage** (sheets.lido.app/settings/billing) -> Manage plan -> cancel. Takes effect at the end of the current billing cycle; your data and workspace stay intact on the free tier. See "Refunds and cancellation policy".

## 2. Permanently delete your account and data

Full deletion of your workspace, sheets, workflows, and personal data is **irreversible** and is handled by our team:

- Email **help@trylido.com** from your account email requesting account/data deletion, or ask in this chat and we will escalate it.
- We verify the request via your account email and process deletion within **30 days** (it is usually much faster).
- If you also have an active subscription, cancel it first (step 1) so you are not billed while the request is processed.

## Locked out of the account you want to delete?

See "Cannot log in or reset your password" - or email **help@trylido.com** from the account email address and we will verify ownership there.

## What happens to your files

- **Source documents you upload for extraction are automatically deleted within 24 hours** of processing.
- Extracted data stays in your sheets until you delete it or your account is deleted.
- After a full deletion, data cannot be recovered.