> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lido.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where to ask questions about Lido (fastest way to get help)

## Fastest: this chat

The chat bubble (bottom right of any Lido page) is the fastest way to get help. Our AI assistant answers most questions instantly and escalates to a human when needed - humans monitor the inbox on weekdays.

For hands-on help **inside your spreadsheet** (instructions, extraction issues, workflows), use the in-app AI assistant - the lightning bolt icon at the top middle of your sheet: https://help.lido.app/en/article/using-the-in-app-ai-assistant-the-lightning-bolt-1n3wl5c/

## Email us

- **help@trylido.com** - password resets and account recovery, billing questions, receipts, and account/data deletion requests. Password resets are handled here (over email, for security).
- **justin@trylido.com** - demos, quotes for **more than ~1,000 pages per month**, and enterprise topics (BAA/HIPAA, SSO, security reviews, custom workflow scoping). You can also book directly: https://calendly.com/d/cwn6-4hw-y4n/chat-with-justin

## Phone

We do not offer phone support (Enterprise plans include scheduled live support sessions). Phone numbers for Lido found on search engines are not ours.

## Get a faster answer in chat

When reporting an extraction or workflow problem, include: the **URL of your Lido sheet**, a screenshot of the issue, and (if possible) the document or page where it happens. That usually saves a full back-and-forth round trip.