Get help: contact options

There are several ways to get help with Lido. Pick the one that matches the type of question.

In-app chat (fastest)

Click the chat bubble in the bottom-right of any Lido page. The chat agent answers most questions instantly using this knowledge base. If your question is more complex, it routes you to a human on the Lido team.

Use chat for:

How-do-I questions
Quick troubleshooting
Pricing and plan questions
Anything where you'd benefit from a fast back-and-forth

Email support

Email support@lido.app for:

Detailed bug reports with screenshots, file samples, or video
Issues that need an engineer to investigate
Anything you can't or shouldn't share in a chat (sensitive data should still be redacted before sending)

Include in your email:

Workspace name or URL
The sheet, workflow, or extractor where the issue happens
Steps to reproduce
What you expected and what happened
Any error messages (copy text or screenshot)

Sales / Enterprise inquiries

For:

Enterprise pricing
HIPAA BAA
SSO setup
Volume discounts (education, nonprofit, startup)
Custom retention windows
Security review and SOC 2 report request

Ask in chat — the agent will route you to the sales team. Or email sales@lido.app directly.

Security issues

Report security concerns to security@lido.app.

Include:

Description of the issue
Reproduction steps
Affected URL/endpoint
Your contact info

Status and outages

For real-time platform status, check the in-app status banner. If something looks broken and the status is green, file a support ticket so the team can investigate.

What to include for the fastest resolution

The more concrete detail you provide, the faster Lido can help:

A specific example. Sample document (with sensitive data redacted), workflow ID, sheet URL.
What you expected vs. what happened. "I expected X, got Y" beats "it's broken."
The exact error message. Verbatim is better than paraphrased.
Recent changes. "It worked yesterday; today after I added a step…" is gold.
Browser and OS if it's a UI issue.

What chat support won't do

Negotiate pricing on the spot — pricing is at https://www.lido.app/pricing and custom quotes go through sales.
Access your account or click around in your workspace on your behalf — the team can guide you, but you do the clicking.
Promise feature delivery dates — feature requests are tracked and weighed against the roadmap, but no individual ETA is guaranteed.

Pricing, plans, and page allowance
Security and data handling
Manage your subscription

Updated on: 16/04/2026

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