Lido FAQ: platforms, languages, file types, and how to reach us

How to reach the right person

This chat - fastest for product help. The AI answers instantly; humans monitor on weekdays.
help@trylido.com - password resets, account recovery, billing/receipts, account deletion.
justin@trylido.com - demos, quotes for volumes above ~1,000 pages per month, and enterprise (BAA/HIPAA, SSO, security reviews, custom workflows). Or book directly: https://calendly.com/d/cwn6-4hw-y4n/chat-with-justin
No phone support - support is chat and email only (Enterprise plans include scheduled live support). Phone numbers found via search engines are not ours.

Self-serve test: every account gets 50 free pages (see the free trial article).
Demos are tailored for teams with ongoing volume (roughly 1,000+ pages/month) or workflow automation use cases - email justin@trylido.com or use the Calendly link above, ideally with a sample document and your monthly volume.
You can sign up with any email address, including personal ones.

Desktop web only. No iOS or Android app, and mobile browsers are not supported.
Languages: nearly all, including Chinese, Japanese, Korean, Arabic, Hebrew, and all major European languages.
Handwriting: yes, including cursive - a good rule of thumb is that if a person can read it, Lido can usually extract it.
File types: PDF, PNG, JPG/JPEG, HEIC, Excel (.xlsx), CSV - including scans and photos.
Output: structured rows and columns in a Lido sheet, exportable to CSV/Excel/Google Sheets or pushed automatically to Drive, OneDrive, or email (paid plans).

WhatsApp integrations
Converting Excel to PDF
Extracting embedded photos/images out of documents (Lido extracts text and data, not image files)
A plain-text "transcription mode" (output is always structured into columns)
Editing the source PDF itself

Card payments unlock access instantly. ACH/bank payments take 5-7 days to clear before access unlocks - use a card if you need access today.
Pages, allowances and the 24-hour re-extraction rule: see "How pages and credits are counted".
Refunds and cancellation: see "Refunds and cancellation policy".

The mini-games that sometimes appear while an extraction runs are intentional - they show up roughly 30% of the time. Yes, there is a Lidude Trail.

Updated on: 10/06/2026

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