Where to ask questions about Lido (fastest way to get help)

Fastest: this chat

The chat bubble (bottom right of any Lido page) is the fastest way to get help. Our AI assistant answers most questions instantly and escalates to a human when needed - humans monitor the inbox on weekdays.

For hands-on help inside your spreadsheet (instructions, extraction issues, workflows), use the in-app AI assistant - the lightning bolt icon at the top middle of your sheet: https://help.lido.app/en/article/using-the-in-app-ai-assistant-the-lightning-bolt-1n3wl5c/

Email us

• help@trylido.com - password resets and account recovery, billing questions, receipts, and account/data deletion requests. Password resets are handled here (over email, for security).
• justin@trylido.com - demos, quotes for more than ~1,000 pages per month, and enterprise topics (BAA/HIPAA, SSO, security reviews, custom workflow scoping). You can also book directly: https://calendly.com/d/cwn6-4hw-y4n/chat-with-justin

Phone

We do not offer phone support (Enterprise plans include scheduled live support sessions). Phone numbers for Lido found on search engines are not ours.

Get a faster answer in chat

When reporting an extraction or workflow problem, include: the URL of your Lido sheet, a screenshot of the issue, and (if possible) the document or page where it happens. That usually saves a full back-and-forth round trip.

Updated on: 10/06/2026